Thank you for shopping with Lalaleyshop.
At Lalaleyshop, customer satisfaction is always our top priority.
Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly refer to our size charts.
If you are not satisfied with the items you received, and wishing to return the item, pls check the details as follows.
You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.
Lalaleyshop accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by Lalaleyshop.
If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you. Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).
We cannot accept returns on items that have been worn or damaged by improper cleaning method. Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.
We do not accept the refund requets on you refusing to sign for the parcel because of the taxes. All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), Lalaleyshop can not be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. To find out more about this, please contact your local custom office.
If you have any further questions/issues, pls do not hesitate to contact us: Lalaley.Shop@gmail.com

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